MANAGING CONFLICT- NAVIGATING THE ROUGH WATERS

 

Leaders will learn to identify the sources of conflict and their level of difficulty to resolve. This course will assess one's personal style of handling conflict and discuss a process and steps to conflict resolution.

 

Learning Objectives

1. Identify the various sources of conflict and the level of difficultly for resolution

2. Assess and discover one's primary personal style in handling conflict

3. Learn and apply the six steps of a conflict resolution model

4. Understand how different conflict-handling styles affect interpersonal and group dynamics