PEOPLE FRIENDLY INSIDE AND OUT- SHINING CUSTOMER SERVICE

 

Learning Objectives

1. Gage the impact of internal customer service on the external customer and how this impacts the bottom line.

2. Complete an organizational self-assessment to evaluate the present degree of “customer focus” both inside and outside the organization.

3. Leadership’s accountability and role from the traditional hierarchical mindset to the servant mindset.

4. Identify internal customer issues between departments that impact external customer service and create an action plan to overcome barriers.